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Volunteer Resource Site / Brigade Leader Resources / Book Travel / Policies & Frequently Asked Questions «

For Travel Emergencies: 
During business hours, contact Global Brigades at +1-206-489-4798 or by email at admin@globalbrigades.org

Travel Policies
Airports

The following airports will be used for brigades:

Honduras - Tegucigalpa (TGU)

Nicaragua - Managua (MGA)

Ghana - Accra (ACC)

Panama - Panama City (PTY)

 

Arrival/Departure Windows

All groups must arrive within the following windows of time.

Honduras - 10:00AM to 3:00PM

Nicaragua - 8:00AM to 6:00PM; it is recommended that flights departing from Managua leave after 10:00 am.  Groups who arrive after 6:00PM will stay the first night in Managua with their brigade staff and any groups departing before 10:00AM will be required to stay the night before in Managua.

Ghana - Arrive between 8:00AM to 4:00PM. Any groups arriving to Accra after 4pm will have an additional $60 added to each volunteer's Donation Goal and the group will stay overnight in a hotel in Accra upon their arrival.

Panama - 8:00AM to 8:00PM. Any groups arriving to Panama later than 8pm or departing Panama earlier than 8am will have an additional $90 added to each volunteer's Donation Goal and the group will stay overnight in a hotel in Panama City upon their arrival.

 

Arriving/Departing Separate from Your Group

If a volunteer arrives on a different flight than their group, $100 will be added to the volunteer's Donation Goal. Healthcare Professionals are exempt from the added $100. 

Baggage allowances are determined by the airline. All volunteers should refer to the airline's website to determine baggage allowances. Airlines may change their baggage policies without notice. All baggage charges must be paid at the airport at the time of check-in by cash or credit card. It is the volunteers' responsibility to cover any baggage charges. 

 

Please be advised that your personal belongings are your responsibility at all times during your brigade.  Should your personal luggage get lost or stolen during your brigade, Global Brigades team members will assist in seeking coverage from the insurance policy provided. In the event that insurance does not cover the lost or stolen luggage, you may be eligible for a $350.00 USD reimbursement depending on the circumstances. This reimbursement will be provided solely at the discretion of Global Brigades' management and may not be applicable in all cases. Any and all luggage lost or stolen during transit to or from your home country and your brigade country shall be the responsibility of the airline and not Global Brigades.

  • At the time of ticketing, final names & fundriaising are due for all travelers. Any changes after ticketing are subject to airline penalties. Changes to itineraries are possible, but prices may increase due to applied change fees and the difference in the new fare.
  • Additional travelers after ticketing will require a separate reservation at the current published fare rate.
  • All cancellations are subject to loss of deposit before ticketing. If the ticket has been issued, the reservation may be granted a flight voucher. 
  • All travelers’ names must be spelled exactly as they appear on their passport. Travelers may be denied boarding at the airport if there are any misspellings or incomplete names. Name changes or corrections may be made on group tickets only up to 48 hours before departure and are subject to airline penalties. Global Brigades is not financially liable for correcting any inaccurate information (dates, names, and itinerary) submitted by the brigade leader or volunteers. 

If you have any last-minute volunteer cancellations, please be sure to let us know. NON-EMERGENCIES should go to your Program Associate via email. EMERGENCIES (flight is delayed or canceled on the day of travel) can be directed to the Global Brigades at +1-206-489-4798 or email admin@globalbrigades.org.

 

If flight cancellations occur on the day of travel, it is best to seek face-to-face assistance. If possible, go to the airport and speak directly with the airline to get rescheduled or call one of the numbers below.

 

Airline Numbers to Call for Group Reservations

United Airlines

International Reservations: +1-888-674-9552

United Group Desk number is: +1-800-237-9524

British Airways Groups Desk: +1-877-359-4777
Turkish Airways Groups Desk: +1-212-261-0470 ext: 149823
Lufthansa Airlines Groups Department: +1-866 954-4768
American Airlines

Groups Department: +1-800-221-2255

Groups Help: +1-800-433-1790

Delta/KLM/
Air France Airlines

Groups Department: +1-800-337-4777

General Reservations: +1-800-221-1212

Taca/

Avianca Airlines

Groups Department: +1-888-212-2647

General Reservations: +1-800-400-8222

Pre-Brigade

Personal travel within your destination country is not permitted. Any personal travel must be conducted after the brigade. 

 

Post-Brigade

Any volunteer traveling after their brigade must sign an Alternative Transportation Waiver with the understanding that Global Brigades' insurance will not cover the volunteer for any time after the brigade is over and that Global Brigades is not responsible for the volunteer. Volunteers will be dropped off at the airport at the end of their brigade, and any personal travel and transportation must be arranged by the volunteer. Global Brigades is unable to book return flights for volunteers that are traveling after their brigade, and funds raised through Global Brigades' website cannot be used to support return flights after personal travel. 

For all flights being booked outside of Global Brigades, itineraries must be approved by Global Brigades staff prior to ticket purchase. Flight itineraries will need to be sent to Global Brigades staff no later than 60 days prior to departure. An Alternative Transportation Liability Waiver must be filled out and signed by each person traveling on tickets purchased independently of Global Brigades. The chapter leader should also collect the hard copies of these waivers and bring them on their brigade.

 

Volunteers will not be able to fundraise on Global Brigades' website for airfare booked independently.

If you have any last-minute volunteer cancellations, please be sure to let us know. NON-EMERGENCIES should go to your Program Associate via email. EMERGENCIES (flight is delayed or canceled on the day of travel) can be directed to the Global Brigades at +1-206-489-4798 or email admin@globalbrigades.org.

 

If flight cancellations occur on the day of travel, it is best to seek face-to-face assistance. If possible, go to the airport and speak directly with the airline to get rescheduled or call one of the numbers below.

 

Airline Numbers to Call for Group Reservations

United Airlines

International Reservations: +1-888-674-9552

United Group Desk number is: +1-800-237-9524

British Airways Groups Desk: +1-877-359-4777
Turkish Airways Groups Desk: +1-212-261-0470 ext: 149823
Lufthansa Airlines Groups Department: +1-866 954-4768
American Airlines

Groups Department: +1-800-221-2255

Groups Help: +1-800-433-1790

Delta/KLM/
Air France Airlines

Groups Department: +1-800-337-4777

General Reservations: +1-800-221-1212

Taca/

Avianca Airlines

Groups Department: +1-888-212-2647

General Reservations: +1-800-400-8222

Online prices are cheaper than the group reservation quotes. Why is that?

Prices you see online are published fares (for one individual, not a group) and are 24-hour reservations. After purchasing several individual tickets at a time (5-6), there is an incremental increase in ticket prices for the fare. As a result, the "savings" from the initial quote end up outweighing the overall group increases. This is why group booking is ultimately more financially sensible.

Can I use my frequent flyer miles to book flights?

If brigaders would like to use miles to book airfare, they must book flights directly with the airlines, independent of Global Brigades. A third party (ex. Global Brigades Travel) cannot apply an individual's miles towards flights.

 

However, you are able to accrue miles through flights booked through Global Brigades. Contact your brigade leader to see how your frequent flyer number can be added to your ticket. 

What happens if flight funds are not raised in time?

If the full amount of the airfare is not raised on the fundraising page by the appropriate deadline, the reservation will be cancelled, and any deposits already paid may be lost. Volunteers will need to begin the flight booking process again to find new flights.

Is my ticket refundable or transferrable?

Once issued, tickets are not transferable.

 

The refund policy depends on the airline and fare paid. If tickets were booked through Global Brigades, any refunds from airlines will be issued to Global Brigades. From there, refunds from Global Brigades to individual volunteers or donors will follow our organization's Cancellation & Refund Policies.

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