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Cancellation & Refund Policies

Refund Policy

All donations are made to Global Brigades, Inc., a 501(c)(3) organization in the United States. In compliance with IRS regulations, ALL DONATIONS ARE NON-REFUNDABLE.* All donations raised will be used to further Global Brigades' mission, which includes volunteers' travel and participation in holistic development work, local staff to perpetuate programs, leadership building for community members and volunteers, and general administrative costs. Global Brigades demonstrates accountability to donors in publishing an annual audit from an independent accounting firm. 

  

*This policy is effective September 1st, 2015, and applies to all donations made on or after this date.  

  

Cancellations

Global Brigades strongly encourages volunteer wishing to cancel their participation to find a replacement volunteer so their original commitment to their project community may be fulfilled.


All volunteer cancellations must be communicated to the appropriate Program Associate as soon as possible. Airline tickets/reservations must be canceled before travel is scheduled to begin. (See Travel Policies for details.) If a volunteer must cancel their participation in a brigade, it is the volunteer's responsibility to inform their donors of the cancellation.

 
Cancellations Within 14 Days of the Brigade
If a volunteer cancels their participation in a brigade within 14 days of the brigade start date, $150 of their Program Contribution is non-transferable and is retained by the destination country to cover pre-brigade preparation costs.** 

 

**This policy is effective January 1, 2016 and applies to all brigades on or after this date.

 

Donations Received Beyond Goal

Donations collected beyond fundraising goals are greatly appreciated and will be used to support programs that benefit communities in accordance with Global Brigades' mission.

 

Volunteers may request to have extra funds donated on their behalf allocated toward any of the following options. Chapter leaders may request allocations of funds donated on behalf of the brigade group.

 

Allocation Options

 

Application

 

Funded By

Community

Investment Fund

 Year-round funding for small business loans and capacity building within community banks  

Business volunteers

Clean Water

Fund

Year-round clean water solutions, including system planning, community trainings, project management and follow-up 

 Water/Engineering volunteers

Healthy

Households Fund

 Year-round loan subsidies for public health projects, planning and follow-up for project distribution and installation 

Public Health volunteers

 

Sustainable Health Fund

 Year-round healthcare in partner communities, including health worker trainings, patient referrals, and program management

Medical/Dental volunteers 

Women's Empowerment

Fund

 Year-round follow-up on cases addressed during brigades and identification of new cases 

Human Rights volunteers

 

 

 

Annual Chapter Contribution

 

Medical and Business Global Brigades chapters must fundraise at least $1,500 annually to support the above initiatives.  Volunteers can contribute extra funds to their chapter's annual contribution to support this.

 

Chapter

Members

Reserve for a Future Brigade

 

Volunteers can reserve funds for up to 12 months for a future brigade. When the new brigade is being planned, please contact your Program Associate to transfer these funds.

 

-

 

 

Allocation/Transfer Requests

All allocation/transfer requests must be made no later than 1 month after the brigade. To make a request, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available to transfer.

 

Last Updated May 24th, 2016

Refund Policy

All donations are made to Global Brigades Health and Development, a registered charity in Canada. In compliance with Canada Revenue Agency regulations, ALL DONATIONS ARE NON-REFUNDABLE.* All donations raised will be used to further Global Brigades' mission, which includes volunteers' travel and participation in holistic development work, local staff to perpetuate programs, leadership building for community members and volunteers, and general administrative costs. Global Brigades demonstrates accountability to donors in publishing an annual audit from an independent accounting firm.

*This policy is effective 26 September 2017, and applies to all donations made on or after this date.

 

Cancellations

Global Brigades strongly encourages volunteer wishing to cancel their participation to find a replacement volunteer so their original commitment to their project community may be fulfilled.

All volunteer cancellations must be communicated to the appropriate Program Associate as soon as possible. Airline tickets/reservations must be canceled before travel is scheduled to begin. (See Travel Policies for details.) If a volunteer must cancel their participation in a brigade, it is the volunteer's responsibility to inform their donors of the cancellation.

Cancellations Within 14 Days of the Brigade
If a volunteer cancels their participation in a brigade within 14 days of the brigade start date, $250 of their Program Contribution is non-transferable and is retained by the destination country to cover pre-brigade preparation costs.**

**This policy is effective 26 September 2017,and applies to all brigades on or after this date.

 

Donations Received Beyond Goal

Donations collected beyond fundraising goals are greatly appreciated and will be used to support programs that benefit communities in accordance with Global Brigades' mission.

Volunteers may request to have extra funds donated on their behalf allocated toward any of the following options. Chapter leaders may request allocations of funds donated on behalf of the brigade group.

 

Allocation Options

 

Application

 

Funded By

Community

Investment Fund

 Year-round funding for small business loans and capacity building within community banks  

Business volunteers

Clean Water

Fund

Year-round clean water solutions, including system planning, community trainings, project management and follow-up 

 Water/Engineering volunteers

Healthy

Households Fund

 Year-round loan subsidies for public health projects, planning and follow-up for project distribution and installation 

Public Health volunteers

 

Sustainable Health Fund

 Year-round healthcare in partner communities, including health worker trainings, patient referrals, and program management

Medical/Dental volunteers 

 

 

 

Annual Chapter Contribution

 

All Global Brigades Medical & Business chapters must fundraise at least $2,000 annually to support the above initiatives.  Volunteers can contribute extra funds to their chapter's annual contribution to support this.

 

Chapter

Members

Reserve for a Future Brigade

 

Volunteers can reserve funds for up to 12 months for a future brigade. When the new brigade is being planned, please contact your Program Associate to transfer these funds.

 

-

 

Allocation/Transfer Requests

All allocation/transfer requests must be made no later than 1 month after the brigade. To make a request, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available to transfer.

 

Force Majeure

Global Brigades reserves the right to cancel the Brigade due to force majeure (i.e. acts of God, labor strikes, natural disaster, endemic and pandemic disease, political unrest, etc.). In the event that a brigade must be canceled due to force majeure, if expenses have already been incurred on behalf of the volunteer to prepare for their arrival (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for refund. Global Brigades is not responsible for expenses incurred by participants in preparation for a canceled Brigade (e.g. visa fees, vaccination expenses).

 

Last Updated on September 26, 2017

Refund Policy

All donations are made to Global Brigades UK (“Global Brigades”) a registered charity in the United Kingdom. All donations are made to support the general purposes of Global Brigades’ mission. Donations are not made as payment for services and are not contingent upon specific individual volunteers participating in any program.

In compliance with HMRC revenue regulations, ALL DONATIONS ARE NON-REFUNDABLE.* All donations raised will be used to further Global Brigades' mission, which may include volunteers' travel and participation in holistic development work, local staff to perpetuate programs, leadership building for community members and volunteers, and general administrative costs. Global Brigades globally demonstrates accountability to donors in publishing an annual audit from an independent accounting firm and within the UK by reporting annually to the Charity Commission and Companies House.

 

*This policy is effective July 23, 2018 and applies to all donations made on or after this date.

 

Cancellations

Global Brigades strongly encourages volunteers wishing to cancel their participation to find a replacement volunteer so their original commitment to their project community may be fulfilled.

 

All volunteer cancellations must be communicated to the appropriate Program Associate as soon as possible. Airline tickets/reservations must be cancelled before travel is scheduled to begin. (See Travel Policies for details). If a volunteer must cancel their participation on a brigade, it is the volunteer's responsibility to inform their donors of the cancellation.

 

Cancellations Within 14 Days of the Brigade**

If a volunteer cancels their participation on a brigade within 14 days of the brigade start date, £250 of their program contribution is non-transferable and is retained by the destination country to cover pre-brigade preparation costs. If a volunteer cancels within 14 days of the brigade start date, the (remaining donations minus the £250) may be used within 2 years for participation in a future brigade, or will be used for other activities aligned to the general purposes of Global Brigades.

All suggestions from donors or volunteers for how funds could be used must be made no later than 1 month after the brigade. If expenses have already been incurred to prepare for abrigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for other activities or future brigades.

**This policy is effective July 23, 2018 and applies to all brigades on or after this date.

 

Groups Unable to Recruit Enough Volunteers for Brigade

Brigades must meet a specified minimum number of volunteers in order to participate. If a brigade group falls below the required minimum volunteers, either due to not being able to recruit enough volunteers or due to volunteer cancellations, it is the responsibility of the group as a collective to fundraise to meet an increased fundraising goal for a smaller group size.

 

Donations Received Beyond Goal***

Volunteers raising donations beyond fundraising goals may choose to allocate those funds towards (a) Supporting programs that benefit communities in accordance with Global Brigades' mission (these may be allocated at Global Brigades' discretion including but not limited to the options below), or (b) Put towards a future brigade occurring within 1 year. 

 

All suggestions from donors or volunteers for how funds could be used must be made no later than 1 month after the brigade.

 

To make a request, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for allocation/transfer. 

 

Allocation Options

 

Application

 

Funded By

Community

Investment Fund

 Year-round funding for small business loans and capacity building within community banks.  

Business volunteers

Clean Water

Fund

Year-round clean water solutions, including system planning, community trainings, project management and follow-up. 

 Water/Engineering volunteers

Healthy

Households Fund

 Year-round loan subsidies for public health projects, planning and follow-up for project distribution and installation. 

Public Health volunteers

 

Sustainable Health Fund

 Year-round healthcare in partner communities, including health worker trainings, patient referrals, and program management.

Medical/Dental volunteers 

Women's Empowerment

Fund

 Year-round follow-up on cases addressed during brigades and identification of new cases. 

Human Rights volunteers

Volunteer Development

Training and scholarships for volunteers in support of the

Global Brigades mission.

 
 

 

 

Reserve for a Future Brigade

 

Volunteers can reserve funds for up to 12 months for a future brigade. When the new brigade is being planned, please contact your Program Associate to transfer these funds.

 

-

 

***This policy is effective July 31, 2018 and applies to all brigades on or after this date.

 

Force Majeure

Global Brigades reserves the right to cancel the Brigade due to force majeure (i.e. acts of God, labour strikes, natural disaster, endemic and pandemic disease, political unrest, etc.). In the event that a brigade must be cancelled due to force majeure, if expenses have already been incurred (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for refund. Global Brigades is not responsible for expenses incurred by participants in preparation for a cancelled Brigade (e.g. visa fees, vaccination expenses). In the event a Brigade is cancelled due to a force majeure event as described in this paragraph, the Global Brigade UK cancellation and refund policy remains in full force and effect.

 

 

 

Please note:  Exceptions to the above policy are entirely at the discretion of the GB UK Board & in-country programme teams, and must be agreed in writing at the time when the request is authorised. This policy and any contractual or non-contractual dispute arising out of or in connection with your use of our website, or associated services and/or partner websites, are governed by English law and are subject to the non-exclusive jurisdiction of the English courts.

 

Last Updated July 23, 2018

 

Refund Policy

All un-dispersed donations are refundable at the request and consent of the original donor with the understanding that the returned portion of the donation is no longer tax deductible and the already issued tax receipt must be discarded.
 

Refund Requests

All refund requests must be made no later than 1 month after the brigade. To request a refund, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, etc.), funds will NOT be available for refund.

 

Matching Donations

Donations that were a base for matching donations can only be refunded with the approval of the matching donor, and, therefore, must be handled on a case-by-case basis. Please contact the appropriate Program Associate for assistance in this situation. 

 

Cancellations

Global Brigades strongly encourages volunteer wishing to cancel their participation to find a replacement volunteer so their original commitment to their project community may be fulfilled.


All volunteer cancellations must be communicated to the appropriate Program Associate as soon as possible. Airline tickets/reservations must be canceled before travel is scheduled to begin. (See Travel Policies for details.) Global Brigades cannot guarantee that any funds which have been utilized to secure airfare will be refunded, as all airfare refunds are at the sole discretion of the airlines. If canceling, volunteers are to contact their Program Associate to determine if airfare has been secured. If a volunteer must cancel his/her participation in a brigade, it is the volunteer's responsibility to inform his/her donors of the cancellation. 

 

In the event of a cancellation, the initial contribution of €200, is non-refundable for all volunteers.*
 

Donations Received Beyond Goal

Donations collected beyond fundraising goals are greatly appreciated and will be used to support programs that benefit communities in accordance with Global Brigades' mission.

 

Volunteers may request to have extra funds donated on their behalf allocated toward any of the following options. Chapter leaders may request allocations of funds donated on behalf of the brigade group.

 

Allocation Options

 

Application

 

Funded By

Community

Investment Fund

 Year-round funding for small business loans and capacity building within community banks  

Business volunteers

Clean Water

Fund

Year-round clean water solutions, including system planning, community trainings, project management and follow-up 

 Water/Engineering volunteers

Healthy

Households Fund

 Year-round loan subsidies for public health projects, planning and follow-up for project distribution and installation 

Public Health volunteers

 

Sustainable Health Fund

 Year-round healthcare in partner communities, including health worker trainings, patient referrals, and program management

Medical/Dental volunteers 

Women's Empowerment

Fund

 Year-round follow-up on cases addressed during brigades and identification of new cases 

Human Rights volunteers

 

 

 

Annual Chapter Contribution

 

Medical and Business chapters must fundraise at least £1,000 annually to support the above initiatives.  Volunteers can contribute extra funds to their chapter's annual contribution to support this.

 

Chapter

Members

Reserve for a Future Brigade

 

Volunteers can reserve funds for up to 12 months for a future brigade. When the new brigade is being planned, please contact your Program Associate to transfer these funds.

 

-

 

Allocation/Transfer Requests

All allocation/transfer requests must be made no later than 1 month after the brigade. To make a request, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, etc.), funds will NOT be available for allocation/transfer.

 

Force Majeure

Global Brigades reserves the right to cancel the Brigade due to force majeure (i.e. acts of God, labor strikes, natural disaster, endemic and pandemic disease, political unrest, etc.). In the event that a brigade must be canceled due to force majeure, Global Brigades will refund the portion of the program contribution not already expended on the Brigade. If expenses have already been incurred on behalf of the volunteer to prepare for their arrival (e.g. lodging, ground transportation, food, etc.), funds will NOT be available for refund. Global Brigades is not responsible for expenses incurred by participants in preparation for a canceled Brigade (e.g. visa fees, vaccination expenses).


Last Updated May 24, 2016

Refund Policy

All un-dispersed donations are refundable at the request and consent of the original donor with the understanding that the returned portion of the donation is no longer tax deductible and the already issued tax receipt must be discarded.
 

Refund Requests

All refund requests must be made no later than 1 month after the brigade. To request a refund, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for refund.

 

Matching Donations

Donations that were a base for matching donations can only be refunded with the approval of the matching donor, and, therefore, must be handled on a case-by-case basis. Please contact the appropriate Program Associate for assistance in this situation. 

 

Cancellations

Global Brigades strongly encourages volunteer wishing to cancel their participation to find a replacement volunteer so their original commitment to their project community may be fulfilled.


All volunteer cancellations must be communicated to the appropriate Program Associate as soon as possible. Airline tickets/reservations must be canceled before travel is scheduled to begin. (See Travel Policies for details.) Global Brigades cannot guarantee that any funds which have been utilized to secure airfare will be refunded, as all airfare refunds are at the sole discretion of the airlines. If canceling, volunteers are to contact their Program Associate to determine if airfare has been secured. If a volunteer must cancel his/her participation in a brigade, it is the volunteer's responsibility to inform his/her donors of the cancellation. 

 

In the event of a cancellation, the initial contribution of €200, is non-refundable for all volunteers.*
 

Donations Received Beyond Goal

Donations collected beyond fundraising goals are greatly appreciated and will be used to support programs that benefit communities in accordance with Global Brigades' mission.

 

Volunteers may request to have extra funds donated on their behalf allocated toward any of the following options. Chapter leaders may request allocations of funds donated on behalf of the brigade group.

 

Allocation Options

 

Application

 

Funded By

Community

Investment Fund

 Year-round funding for small business loans and capacity building within community banks  

Business volunteers

Clean Water

Fund

Year-round clean water solutions, including system planning, community trainings, project management and follow-up 

 Water/Engineering volunteers

Healthy

Households Fund

 Year-round loan subsidies for public health projects, planning and follow-up for project distribution and installation 

Public Health volunteers

 

Sustainable Health Fund

 Year-round healthcare in partner communities, including health worker trainings, patient referrals, and program management

Medical/Dental volunteers 

Women's Empowerment

Fund

 Year-round follow-up on cases addressed during brigades and identification of new cases 

Human Rights volunteers

 

 

 

Annual Chapter Contribution

 

Medical and Business chapters must fundraise at least £1,000 annually to support the above initiatives.  Volunteers can contribute extra funds to their chapter's annual contribution to support this.

 

Chapter

Members

Reserve for a Future Brigade

 

Volunteers can reserve funds for up to 12 months for a future brigade. When the new brigade is being planned, please contact your Program Associate to transfer these funds.

 

-

 

Allocation/Transfer Requests

All allocation/transfer requests must be made no later than 1 month after the brigade. To make a request, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for allocation/transfer.

 

Force Majeure

Global Brigades reserves the right to cancel the Brigade due to force majeure (i.e. acts of God, labor strikes, natural disaster, endemic and pandemic disease, political unrest, etc.). In the event that a brigade must be canceled due to force majeure, Global Brigades will refund the portion of the program contribution not already expended on the Brigade. If expenses have already been incurred on behalf of the volunteer to prepare for their arrival (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for refund. Global Brigades is not responsible for expenses incurred by participants in preparation for a canceled Brigade (e.g. visa fees, vaccination expenses).


Last Updated May 24, 2016

Refund Policy

All un-dispersed donations are refundable at the request and consent of the original donor with the understanding that the returned portion of the donation is no longer tax deductible and the already issued tax receipt must be discarded.
 

Refund Requests

All refund requests must be made no later than 1 month after the brigade. To request a refund, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for refund.

 

Matching Donations

Donations that were a base for matching donations can only be refunded with the approval of the matching donor, and, therefore, must be handled on a case-by-case basis. Please contact the appropriate Program Associate for assistance in this situation. 

 

Cancellations

Global Brigades strongly encourages volunteer wishing to cancel their participation to find a replacement volunteer so their original commitment to their project community may be fulfilled.


All volunteer cancellations must be communicated to the appropriate Program Associate as soon as possible. Airline tickets/reservations must be canceled before travel is scheduled to begin. (See Travel Policies for details.) Global Brigades cannot guarantee that any funds which have been utilized to secure airfare will be refunded, as all airfare refunds are at the sole discretion of the airlines. If canceling, volunteers are to contact their Program Associate to determine if airfare has been secured. If a volunteer must cancel his/her participation in a brigade, it is the volunteer's responsibility to inform his/her donors of the cancellation. 

 

In the event of a cancellation, the initial contribution of €200, is non-refundable for all volunteers.*
 

Donations Received Beyond Goal

Donations collected beyond fundraising goals are greatly appreciated and will be used to support programs that benefit communities in accordance with Global Brigades' mission.

 

Volunteers may request to have extra funds donated on their behalf allocated toward any of the following options. Chapter leaders may request allocations of funds donated on behalf of the brigade group.

 

Allocation Options

 

Application

 

Funded By

Community

Investment Fund

 Year-round funding for small business loans and capacity building within community banks  

Business volunteers

Clean Water

Fund

Year-round clean water solutions, including system planning, community trainings, project management and follow-up 

 Water/Engineering volunteers

Healthy

Households Fund

 Year-round loan subsidies for public health projects, planning and follow-up for project distribution and installation 

Public Health volunteers

 

Sustainable Health Fund

 Year-round healthcare in partner communities, including health worker trainings, patient referrals, and program management

Medical/Dental volunteers 

Women's Empowerment

Fund

 Year-round follow-up on cases addressed during brigades and identification of new cases 

Human Rights volunteers

 

 

 

Annual Chapter Contribution

 

Medical and Business chapters must fundraise at least £1,000 annually to support the above initiatives.  Volunteers can contribute extra funds to their chapter's annual contribution to support this.

 

Chapter

Members

Reserve for a Future Brigade

 

Volunteers can reserve funds for up to 12 months for a future brigade. When the new brigade is being planned, please contact your Program Associate to transfer these funds.

 

-

 

Allocation/Transfer Requests

All allocation/transfer requests must be made no later than 1 month after the brigade. To make a request, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for allocation/transfer.

 

Force Majeure

Global Brigades reserves the right to cancel the Brigade due to force majeure (i.e. acts of God, labor strikes, natural disaster, endemic and pandemic disease, political unrest, etc.). In the event that a brigade must be canceled due to force majeure, Global Brigades will refund the portion of the program contribution not already expended on the Brigade. If expenses have already been incurred on behalf of the volunteer to prepare for their arrival (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for refund. Global Brigades is not responsible for expenses incurred by participants in preparation for a canceled Brigade (e.g. visa fees, vaccination expenses).


Last Updated May 24, 2016

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