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Cancellation & Refund Policies

Refund Policy

All donations are made to Global Brigades, Inc., a 501(c)(3) organization in the United States. In compliance with IRS regulations, ALL DONATIONS ARE NON-REFUNDABLE.* All donations raised will be used to further Global Brigades' mission, which includes volunteers' travel and participation in holistic development work, local staff to perpetuate programs, leadership building for community members and volunteers, and general administrative costs. Global Brigades demonstrates accountability to donors in publishing an annual audit from an independent accounting firm. 

  

*This policy is effective September 1st, 2015, and applies to all donations made on or after this date.  

  

Cancellations

Global Brigades strongly encourages volunteer wishing to cancel their participation to find a replacement volunteer so their original commitment to their project community may be fulfilled.


All volunteer cancellations must be communicated to the appropriate Program Associate as soon as possible. Airline tickets/reservations must be canceled before travel is scheduled to begin. (See Travel Policies for details.) If a volunteer must cancel their participation in a brigade, it is the volunteer's responsibility to inform their donors of the cancellation.

 
Cancellations Within 14 Days of the Brigade
If a volunteer cancels their participation in a brigade within 14 days of the brigade start date, $150 of their Program Contribution is non-transferable and is retained by the destination country to cover pre-brigade preparation costs.** 

 

**This policy is effective January 1, 2016 and applies to all brigades on or after this date.

 

Donations Received Beyond Goal

Donations collected beyond fundraising goals are greatly appreciated and will be used to support programs that benefit communities in accordance with Global Brigades' mission.

 

Volunteers may request to have extra funds donated on their behalf allocated toward any of the following options. Chapter leaders may request allocations of funds donated on behalf of the brigade group.

 

Allocation Options

 

Application

 

Funded By

Community

Investment Fund

 Year-round funding for small business loans and capacity building within community banks  

Business volunteers

Clean Water

Fund

Year-round clean water solutions, including system planning, community trainings, project management and follow-up 

 Water/Engineering volunteers

Healthy

Households Fund

 Year-round loan subsidies for public health projects, planning and follow-up for project distribution and installation 

Public Health volunteers

 

Sustainable Health Fund

 Year-round healthcare in partner communities, including health worker trainings, patient referrals, and program management

Medical/Dental volunteers 

Women's Empowerment

Fund

 Year-round follow-up on cases addressed during brigades and identification of new cases 

Human Rights volunteers

 

 

 

Annual Chapter Contribution

 

Medical and Business Global Brigades chapters must fundraise at least $1,500 annually to support the above initiatives.  Volunteers can contribute extra funds to their chapter's annual contribution to support this.

 

Chapter

Members

Reserve for a Future Brigade

 

Volunteers can reserve funds for up to 12 months for a future brigade. When the new brigade is being planned, please contact your Program Associate to transfer these funds.

 

-

 

 

Allocation/Transfer Requests

All allocation/transfer requests must be made no later than 1 month after the brigade. To make a request, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available to transfer.

 

Last Updated May 24th, 2016

Refund Policy

All donations are made to Global Brigades Health and Development, a registered charity in Canada. In compliance with Canada Revenue Agency regulations, ALL DONATIONS ARE NON-REFUNDABLE.* All donations raised will be used to further Global Brigades' mission, which includes volunteers' travel and participation in holistic development work, local staff to perpetuate programs, leadership building for community members and volunteers, and general administrative costs. Global Brigades demonstrates accountability to donors in publishing an annual audit from an independent accounting firm.

*This policy is effective 26 September 2017, and applies to all donations made on or after this date.

 

Cancellations

Global Brigades strongly encourages volunteer wishing to cancel their participation to find a replacement volunteer so their original commitment to their project community may be fulfilled.

All volunteer cancellations must be communicated to the appropriate Program Associate as soon as possible. Airline tickets/reservations must be canceled before travel is scheduled to begin. (See Travel Policies for details.) If a volunteer must cancel their participation in a brigade, it is the volunteer's responsibility to inform their donors of the cancellation.

Cancellations Within 14 Days of the Brigade
If a volunteer cancels their participation in a brigade within 14 days of the brigade start date, $250 of their Program Contribution is non-transferable and is retained by the destination country to cover pre-brigade preparation costs.**

**This policy is effective 26 September 2017,and applies to all brigades on or after this date.

 

Donations Received Beyond Goal

Donations collected beyond fundraising goals are greatly appreciated and will be used to support programs that benefit communities in accordance with Global Brigades' mission.

Volunteers may request to have extra funds donated on their behalf allocated toward any of the following options. Chapter leaders may request allocations of funds donated on behalf of the brigade group.

 

Allocation Options

 

Application

 

Funded By

Community

Investment Fund

 Year-round funding for small business loans and capacity building within community banks  

Business volunteers

Clean Water

Fund

Year-round clean water solutions, including system planning, community trainings, project management and follow-up 

 Water/Engineering volunteers

Healthy

Households Fund

 Year-round loan subsidies for public health projects, planning and follow-up for project distribution and installation 

Public Health volunteers

 

Sustainable Health Fund

 Year-round healthcare in partner communities, including health worker trainings, patient referrals, and program management

Medical/Dental volunteers 

 

 

 

Annual Chapter Contribution

 

All Global Brigades Medical & Business chapters must fundraise at least $2,000 annually to support the above initiatives.  Volunteers can contribute extra funds to their chapter's annual contribution to support this.

 

Chapter

Members

Reserve for a Future Brigade

 

Volunteers can reserve funds for up to 12 months for a future brigade. When the new brigade is being planned, please contact your Program Associate to transfer these funds.

 

-

 

Allocation/Transfer Requests

All allocation/transfer requests must be made no later than 1 month after the brigade. To make a request, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available to transfer.

 

Force Majeure

Global Brigades reserves the right to cancel the Brigade due to force majeure (i.e. acts of God, labor strikes, natural disaster, endemic and pandemic disease, political unrest, etc.). In the event that a brigade must be canceled due to force majeure, if expenses have already been incurred on behalf of the volunteer to prepare for their arrival (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for refund. Global Brigades is not responsible for expenses incurred by participants in preparation for a canceled Brigade (e.g. visa fees, vaccination expenses).

 

Last Updated on September 26, 2017

Refund Policy

Global Brigades understands that sometimes a volunteer can no longer participate on a brigade as planned, and upon cancellation, a donor may wish to withdraw support from the organization. All un-dispensed donations are refundable at the request and consent of the original donor to the original donor, with the understanding that the returned portion of the donation is no longer tax deductible, and the already issued tax receipt must be discarded. For all refunds of unused donations, a flat £30 refund processing fee is applied. Donations of £30 or less are non-refundable.

 

Refund Requests

All refund requests must be made no later than 1 month after the brigade. To request a refund, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for refund.

 

Matching Donations

Donations that were a base for matching donations can only be refunded with the approval of the matching donor, and, therefore, must be handled on a case-by-case basis. Please contact the appropriate Program Associate for assistance in this situation. 

 

 

Cancellations

Unfortunately, sometimes volunteers are ultimately unable to participate in their brigade. Global Brigades strongly encourages volunteer wishing to cancel their participation to find a replacement volunteer so their original commitment to their project community may be fulfilled. Any unused funds raised by the canceling volunteer may be reserved for a future brigade. If a volunteer must cancel his/her participation in a brigade, it is the volunteer's responsibility to inform his/her donors of this.

 

All volunteer cancellations must be communicated to the appropriate Program Associate as soon as possible. Airline tickets/reservations must be canceled before travel is scheduled to begin. (See Travel Policies for details.) Global Brigades cannot guarantee that any funds which have been utilized to secure airfare will be refunded, as all airfare refunds are at the sole discretion of the airlines. If canceling, volunteers are to contact their Program Associate to determine if airfare has been secured. If a volunteer must cancel his/her participation in a brigade, it is the volunteer's responsibility to inform his/her donors of the cancellation. 

 

In the event of a cancellation, the initial contribution of £150, is non-refundable and non-transferrable for all volunteers.*


To report a donation error, please do not call your credit card provider, but notify your Global Brigades Program Associate immediately.

 

Donations Received Beyond Goal

Donations collected beyond fundraising goals are greatly appreciated and will be used to support programs that benefit communities in accordance with Global Brigades' mission.

 

Volunteers may request to have extra funds donated on their behalf allocated toward any of the following options. Chapter leaders may request allocations of funds donated on behalf of the brigade group.

 

Allocation Options

 

Application

 

Funded By

Community

Investment Fund

 Year-round funding for small business loans and capacity building within community banks  

Business volunteers

Clean Water

Fund

Year-round clean water solutions, including system planning, community trainings, project management and follow-up 

 Water/Engineering volunteers

Healthy

Households Fund

 Year-round loan subsidies for public health projects, planning and follow-up for project distribution and installation 

Public Health volunteers

 

Sustainable Health Fund

 Year-round healthcare in partner communities, including health worker trainings, patient referrals, and program management

Medical/Dental volunteers 

Women's Empowerment

Fund

 Year-round follow-up on cases addressed during brigades and identification of new cases 

Human Rights volunteers

 

 

 

Annual Chapter Contribution

 

Medical chapters must fundraise at least £1,000 annually to support the above initiatives.  Volunteers can contribute extra funds to their chapter's annual contribution to support this.

 

Chapter

Members

Reserve for a Future Brigade

 

Volunteers can reserve funds for up to 12 months for a future brigade. When the new brigade is being planned, please contact your Program Associate to transfer these funds.

 

-

 

Allocation/Transfer Requests

All allocation/transfer requests must be made no later than 1 month after the brigade. To make a request, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for allocation/transfer.

 

 

Force Majeure

Global Brigades reserves the right to cancel the Brigade due to force majeure (i.e. acts of God, labor strikes, natural disaster, endemic and pandemic disease, political unrest, etc.). In the event that a brigade must be canceled due to force majeure, Global Brigades will refund the portion of the program contribution not already expended on the Brigade. If expenses have already been incurred on behalf of the volunteer to prepare for their arrival (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for refund. Global Brigades is not responsible for expenses incurred by participants in preparation for a canceled Brigade (e.g. visa fees, vaccination expenses).

 

 

 

Please note:  Exceptions to the above policy are entirely at the discretion of the GB UK Board & in-country programme teams, and must be agreed in writing at the time when the request is authorised. This policy and any contractual or non-contractual dispute arising out of or in connection with your use of our website, or associated services and/or partner websites, are governed by English law and are subject to the non-exclusive jurisdiction of the English courts.

 

Last Updated July 31, 2017

 

Refund Policy

All un-dispersed donations are refundable at the request and consent of the original donor with the understanding that the returned portion of the donation is no longer tax deductible and the already issued tax receipt must be discarded.
 

Refund Requests

All refund requests must be made no later than 1 month after the brigade. To request a refund, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, etc.), funds will NOT be available for refund.

 

Matching Donations

Donations that were a base for matching donations can only be refunded with the approval of the matching donor, and, therefore, must be handled on a case-by-case basis. Please contact the appropriate Program Associate for assistance in this situation. 

 

Cancellations

Global Brigades strongly encourages volunteer wishing to cancel their participation to find a replacement volunteer so their original commitment to their project community may be fulfilled.


All volunteer cancellations must be communicated to the appropriate Program Associate as soon as possible. Airline tickets/reservations must be canceled before travel is scheduled to begin. (See Travel Policies for details.) Global Brigades cannot guarantee that any funds which have been utilized to secure airfare will be refunded, as all airfare refunds are at the sole discretion of the airlines. If canceling, volunteers are to contact their Program Associate to determine if airfare has been secured. If a volunteer must cancel his/her participation in a brigade, it is the volunteer's responsibility to inform his/her donors of the cancellation. 

 

In the event of a cancellation, the initial contribution of €200, is non-refundable for all volunteers.*
 

Donations Received Beyond Goal

Donations collected beyond fundraising goals are greatly appreciated and will be used to support programs that benefit communities in accordance with Global Brigades' mission.

 

Volunteers may request to have extra funds donated on their behalf allocated toward any of the following options. Chapter leaders may request allocations of funds donated on behalf of the brigade group.

 

Allocation Options

 

Application

 

Funded By

Community

Investment Fund

 Year-round funding for small business loans and capacity building within community banks  

Business volunteers

Clean Water

Fund

Year-round clean water solutions, including system planning, community trainings, project management and follow-up 

 Water/Engineering volunteers

Healthy

Households Fund

 Year-round loan subsidies for public health projects, planning and follow-up for project distribution and installation 

Public Health volunteers

 

Sustainable Health Fund

 Year-round healthcare in partner communities, including health worker trainings, patient referrals, and program management

Medical/Dental volunteers 

Women's Empowerment

Fund

 Year-round follow-up on cases addressed during brigades and identification of new cases 

Human Rights volunteers

 

 

 

Annual Chapter Contribution

 

Medical and Business chapters must fundraise at least £1,000 annually to support the above initiatives.  Volunteers can contribute extra funds to their chapter's annual contribution to support this.

 

Chapter

Members

Reserve for a Future Brigade

 

Volunteers can reserve funds for up to 12 months for a future brigade. When the new brigade is being planned, please contact your Program Associate to transfer these funds.

 

-

 

Allocation/Transfer Requests

All allocation/transfer requests must be made no later than 1 month after the brigade. To make a request, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, etc.), funds will NOT be available for allocation/transfer.

 

Force Majeure

Global Brigades reserves the right to cancel the Brigade due to force majeure (i.e. acts of God, labor strikes, natural disaster, endemic and pandemic disease, political unrest, etc.). In the event that a brigade must be canceled due to force majeure, Global Brigades will refund the portion of the program contribution not already expended on the Brigade. If expenses have already been incurred on behalf of the volunteer to prepare for their arrival (e.g. lodging, ground transportation, food, etc.), funds will NOT be available for refund. Global Brigades is not responsible for expenses incurred by participants in preparation for a canceled Brigade (e.g. visa fees, vaccination expenses).


Last Updated May 24, 2016

Refund Policy

All un-dispersed donations are refundable at the request and consent of the original donor with the understanding that the returned portion of the donation is no longer tax deductible and the already issued tax receipt must be discarded.
 

Refund Requests

All refund requests must be made no later than 1 month after the brigade. To request a refund, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for refund.

 

Matching Donations

Donations that were a base for matching donations can only be refunded with the approval of the matching donor, and, therefore, must be handled on a case-by-case basis. Please contact the appropriate Program Associate for assistance in this situation. 

 

Cancellations

Global Brigades strongly encourages volunteer wishing to cancel their participation to find a replacement volunteer so their original commitment to their project community may be fulfilled.


All volunteer cancellations must be communicated to the appropriate Program Associate as soon as possible. Airline tickets/reservations must be canceled before travel is scheduled to begin. (See Travel Policies for details.) Global Brigades cannot guarantee that any funds which have been utilized to secure airfare will be refunded, as all airfare refunds are at the sole discretion of the airlines. If canceling, volunteers are to contact their Program Associate to determine if airfare has been secured. If a volunteer must cancel his/her participation in a brigade, it is the volunteer's responsibility to inform his/her donors of the cancellation. 

 

In the event of a cancellation, the initial contribution of €200, is non-refundable for all volunteers.*
 

Donations Received Beyond Goal

Donations collected beyond fundraising goals are greatly appreciated and will be used to support programs that benefit communities in accordance with Global Brigades' mission.

 

Volunteers may request to have extra funds donated on their behalf allocated toward any of the following options. Chapter leaders may request allocations of funds donated on behalf of the brigade group.

 

Allocation Options

 

Application

 

Funded By

Community

Investment Fund

 Year-round funding for small business loans and capacity building within community banks  

Business volunteers

Clean Water

Fund

Year-round clean water solutions, including system planning, community trainings, project management and follow-up 

 Water/Engineering volunteers

Healthy

Households Fund

 Year-round loan subsidies for public health projects, planning and follow-up for project distribution and installation 

Public Health volunteers

 

Sustainable Health Fund

 Year-round healthcare in partner communities, including health worker trainings, patient referrals, and program management

Medical/Dental volunteers 

Women's Empowerment

Fund

 Year-round follow-up on cases addressed during brigades and identification of new cases 

Human Rights volunteers

 

 

 

Annual Chapter Contribution

 

Medical and Business chapters must fundraise at least £1,000 annually to support the above initiatives.  Volunteers can contribute extra funds to their chapter's annual contribution to support this.

 

Chapter

Members

Reserve for a Future Brigade

 

Volunteers can reserve funds for up to 12 months for a future brigade. When the new brigade is being planned, please contact your Program Associate to transfer these funds.

 

-

 

Allocation/Transfer Requests

All allocation/transfer requests must be made no later than 1 month after the brigade. To make a request, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for allocation/transfer.

 

Force Majeure

Global Brigades reserves the right to cancel the Brigade due to force majeure (i.e. acts of God, labor strikes, natural disaster, endemic and pandemic disease, political unrest, etc.). In the event that a brigade must be canceled due to force majeure, Global Brigades will refund the portion of the program contribution not already expended on the Brigade. If expenses have already been incurred on behalf of the volunteer to prepare for their arrival (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for refund. Global Brigades is not responsible for expenses incurred by participants in preparation for a canceled Brigade (e.g. visa fees, vaccination expenses).


Last Updated May 24, 2016

Refund Policy

All un-dispersed donations are refundable at the request and consent of the original donor with the understanding that the returned portion of the donation is no longer tax deductible and the already issued tax receipt must be discarded.
 

Refund Requests

All refund requests must be made no later than 1 month after the brigade. To request a refund, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for refund.

 

Matching Donations

Donations that were a base for matching donations can only be refunded with the approval of the matching donor, and, therefore, must be handled on a case-by-case basis. Please contact the appropriate Program Associate for assistance in this situation. 

 

Cancellations

Global Brigades strongly encourages volunteer wishing to cancel their participation to find a replacement volunteer so their original commitment to their project community may be fulfilled.


All volunteer cancellations must be communicated to the appropriate Program Associate as soon as possible. Airline tickets/reservations must be canceled before travel is scheduled to begin. (See Travel Policies for details.) Global Brigades cannot guarantee that any funds which have been utilized to secure airfare will be refunded, as all airfare refunds are at the sole discretion of the airlines. If canceling, volunteers are to contact their Program Associate to determine if airfare has been secured. If a volunteer must cancel his/her participation in a brigade, it is the volunteer's responsibility to inform his/her donors of the cancellation. 

 

In the event of a cancellation, the initial contribution of €200, is non-refundable for all volunteers.*
 

Donations Received Beyond Goal

Donations collected beyond fundraising goals are greatly appreciated and will be used to support programs that benefit communities in accordance with Global Brigades' mission.

 

Volunteers may request to have extra funds donated on their behalf allocated toward any of the following options. Chapter leaders may request allocations of funds donated on behalf of the brigade group.

 

Allocation Options

 

Application

 

Funded By

Community

Investment Fund

 Year-round funding for small business loans and capacity building within community banks  

Business volunteers

Clean Water

Fund

Year-round clean water solutions, including system planning, community trainings, project management and follow-up 

 Water/Engineering volunteers

Healthy

Households Fund

 Year-round loan subsidies for public health projects, planning and follow-up for project distribution and installation 

Public Health volunteers

 

Sustainable Health Fund

 Year-round healthcare in partner communities, including health worker trainings, patient referrals, and program management

Medical/Dental volunteers 

Women's Empowerment

Fund

 Year-round follow-up on cases addressed during brigades and identification of new cases 

Human Rights volunteers

 

 

 

Annual Chapter Contribution

 

Medical and Business chapters must fundraise at least £1,000 annually to support the above initiatives.  Volunteers can contribute extra funds to their chapter's annual contribution to support this.

 

Chapter

Members

Reserve for a Future Brigade

 

Volunteers can reserve funds for up to 12 months for a future brigade. When the new brigade is being planned, please contact your Program Associate to transfer these funds.

 

-

 

Allocation/Transfer Requests

All allocation/transfer requests must be made no later than 1 month after the brigade. To make a request, please contact the appropriate Program Associate. If expenses have already been incurred on behalf of the volunteer or group to prepare for their brigade (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for allocation/transfer.

 

Force Majeure

Global Brigades reserves the right to cancel the Brigade due to force majeure (i.e. acts of God, labor strikes, natural disaster, endemic and pandemic disease, political unrest, etc.). In the event that a brigade must be canceled due to force majeure, Global Brigades will refund the portion of the program contribution not already expended on the Brigade. If expenses have already been incurred on behalf of the volunteer to prepare for their arrival (e.g. lodging, ground transportation, food, airfare deposits, etc.), funds will NOT be available for refund. Global Brigades is not responsible for expenses incurred by participants in preparation for a canceled Brigade (e.g. visa fees, vaccination expenses).


Last Updated May 24, 2016

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